Privacy policy

Section 1 – How we use your information
When you order from us, we use the information you share, such as your name, delivery address, and email address, to confirm your order, take payment, and ship your items. When you browse the website, we may automatically receive certain technical data, including your IP address and basic device and browser details, to understand how the site is being used and to keep it running smoothly.

If you choose to subscribe, we may send you emails about store updates, promotions, and new arrivals.

Section 2 – Consent
How consent works
When you provide personal information to complete a purchase, verify payment, contact support, or request a return, you agree to us using that information for that specific request. If we want to use your details for anything else, especially marketing, we will ask first.

Withdrawing consent
You can change your mind at any time by emailing support@pomainer.com. Once your request is processed, we will stop using your information for purposes that depend on your consent.

Section 3 – Disclosure
We may disclose personal information if we are legally required to do so, or if it is necessary to enforce our Terms of Service or protect our rights.

Section 4 – Shopify
Our online shop runs on Shopify Inc. Shopify provides the platform that helps us operate the store, process orders, and manage payments. Your data is stored through Shopify’s systems and protected by security measures such as firewalls.

Payments
If you use a direct payment method (such as a credit card), payment details are encrypted and processed under PCI-DSS standards. Transaction data is kept only for as long as needed to complete your purchase and is then deleted.

To learn more about Shopify’s approach, please review their Terms of Service and Privacy Policy.

Section 5 – External service providers
We may rely on third-party services (for example, payment providers and analytics tools) to help run the store. These providers receive only the information they need to perform their service. Some may be located in different jurisdictions and may follow their own rules and privacy policies, so we encourage you to read them.

Links
Our website may include links to third-party sites. If you follow a link, you are leaving our website and the external site’s privacy rules apply. We do not control how third parties handle personal data.

We use Google Analytics to understand traffic, page views, and how visitors interact with the website, so we can improve the experience.

Section 6 – Security
We use practical safeguards to protect personal information against loss, misuse, and unauthorised access. When you enter card details, the information is protected using SSL and encryption. While no system can guarantee complete security, we follow PCI-DSS requirements and common security practices.

Section 7 – Cookies
Cookies help our site function properly, remember preferences, measure performance, and improve your browsing experience. Some third parties may also set cookies for analytics or advertising.

• Cookie management
  You can control cookies through your browser settings and, where available, through our cookie banner. Disabling cookies may affect certain parts of the website.

Section 8 – Changes to this policy
We may update this privacy policy from time to time. Any changes take effect when posted. If we make major updates, we may display a notice so you can review what has changed.

If the store is sold, merged, or reorganised, customer information may be transferred as part of that process so that we can continue operating and supporting orders.

Section 9 – Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once your data is no longer needed, we will securely delete or anonymize it in accordance with our standard procedures.

Section 10 – California Residents (CCPA)
If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA). These include the right to know what personal information we collect and how it is used, the right to request deletion of your personal data, and the right to opt out of the sale of your personal information. We do not sell personal information to third parties. To exercise any of these rights, please contact us at support@pomainer.com and we will respond within the timeframe required by law.

Section 11 – European Residents (GDPR)
If you are located in the European Union or European Economic Area, you have rights under the General Data Protection Regulation (GDPR). These include the right to access the personal data we hold about you, the right to correct inaccurate information, the right to request deletion of your data, and the right to object to or restrict how we process your information. To submit a request, please email support@pomainer.com. We will respond within 30 days. Where required, we rely on your consent or our legitimate interests as the legal basis for processing your data.

Contact

Shop Name: Pomainer

Business Address:
351 21st St
Santa Monica, CA 90402
United States

Warehouse Address:
Korandova 872/40
147 00 Prague
Czech Republic

We’re Here Monday-Friday: 9:30 AM – 6:30 PM EDT

Drop Us an Email: support@pomainer.com

Call Us: +19177304473