FAQ

1) Is return transportation free of charge?
No. The customer is responsible for the cost of returning the goods.

2) Is shipping free?
Yes. Shipping is free for all orders within the USA.

3) How long do I have to return an order?
You have 30 days from the delivery date to request a return.

4) Are there any restocking fees?
No. We do not charge a restocking fee.

5) How can I contact you?
You can contact us by email at support@pomainer.com.

6) How can I cancel my order?
If you wish to cancel, email support@pomainer.com as soon as possible. Cancellation is only possible before processing has begun.

7) How long does delivery take?
Delivery takes 4 to 12 business days (Monday to Friday) from the date your order is confirmed. This includes order processing time of 0 to 2 business days.

8) How long does order processing take?
Orders are processed within 0 to 2 business days (Monday to Friday) after your purchase is confirmed.

9) How will I know my order has shipped?
You will receive a dispatch confirmation email once your order has been sent. This email includes a tracking link so you can follow your parcel through transit.

10) What if my item arrives damaged or incorrect?
If something arrives damaged or you received a different item than expected, please email a clear photo and your order details to support@pomainer.com. We will review the information and let you know what to do next.

Contact

Shop Name: Pomainer

Business Address:
351 21st St
Santa Monica, CA 90402
United States

Warehouse Address:
Korandova 872/40
147 00 Prague
Czech Republic

We’re Here Monday-Friday: 9:30 AM – 6:30 PM EDT

Drop Us an Email: support@pomainer.com 

Call Us: +19177304473